Privacy Policy

Introduction Martego Sdn Bhd is dedicated to protecting your privacy. This policy details how we collect, use, and protect the personal information you provide on our website martego.com.my. By using our website, you agree to the terms of this policy.

Information We Collect

• Personal Information: We collect personal details such as your name, email address, phone number, and payment information when you make a booking or contact us for customer service.
• Booking Information: Includes details about your stay, such as dates, room type, and any special requests. This helps us personalize your experience.
• Usage Data: This may include information about your device, browser, IP address, and how you interact with our website. This data helps us improve our website and services.

How We Use Your Information

• Processing Bookings: Your personal and booking information is used to confirm reservations, manage your stay, and provide you with the services you requested.
• Customer Support: We use your contact information to respond to inquiries and provide customer support.
• Marketing and Promotions: With your explicit consent, we may use your information to send newsletters, special offers, and promotions. You can opt-out at any time.
• Website Improvements: Usage data is analyzed to enhance our website functionality and user experience.

Data Sharing

• Service Providers: We may share your information with third-party service providers who assist us in operating our website, processing payments, and delivering services. These providers are bound by confidentiality agreements and are only permitted to use your data in accordance with our instructions.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Data Security We employ a range of security measures to protect your personal data, including encryption and secure servers. Despite these measures, please be aware that no online data transmission or storage system is completely secure.

Cookies and Tracking Technologies Our website uses cookies and similar technologies to collect information about your browsing activities. This helps us understand your preferences and improve our services. You can manage your cookie preferences through your browser settings.

Your Rights and Choices

• Access and Correction: You have the right to request access to the personal data we hold about you and to ask for corrections if the information is inaccurate.
• Data Deletion: You may request the deletion of your personal information, subject to certain legal obligations.
• Opting Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

Changes to This Policy We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this policy periodically for the latest information on our privacy practices.

Contact Us If you have any questions or concerns regarding this privacy policy or how we handle your personal data, please contact us via our website’s contact page.